Last updated on February 19, 2025
White Lotus Casino, once a prominent platform for South African gamblers, is now facing severe criticism. Numerous players have come forward with allegations of denied withdrawals, unresponsive customer service, and questionable business practices.
Delayed and Denied Withdrawals Raise Concerns
A significant number of users have reported issues with withdrawing their winnings. One disgruntled player shared their experience:
“When requested for payout they say it is declined. This is a scam casino. Take your money and when you win they do not want to payout winnings.”
Another user recounted:
“They are not very honest at all. Will try to keep your money if they get the chance. Promised me a $50 refund have not received. Anybody would think they owed me a $1000. They even locked me out of account with my money still in it.”
Unresponsive Customer Support Frustrates Players
In addition to withdrawal issues, players have expressed dissatisfaction with the casino’s customer service. One reviewer noted:
“I emailed client service and apparently there’s nothing they can do cause of some clause etc. They are pathetic, no help offered, nothing to claim it back!”
Such experiences suggest a pattern of inadequate support, leaving players without recourse.
Questionable Business Practices and Blacklisting
The casino’s operational ethics have also come under scrutiny. NonStopBonus.com has added White Lotus Casino to its list of illegitimate casinos, citing lost contact and unresolved player complaints regarding fund withdrawals.
Key Issues Highlighted:
- Denied Withdrawals: Multiple reports of players being unable to access their winnings.
- Unresponsive Customer Support: Difficulties in obtaining assistance or resolution of issues.
- Questionable Business Practices: Inclusion in blacklists and reports of unfulfilled refund promises.
Final Verdict
Given the consistent reports of denied payouts, unresponsive customer service, and dubious business practices, potential players are strongly advised to exercise caution and consider alternative, more reputable online casinos.