Last updated on February 19, 2025
Mounting Complaints Against 1xBet: Is It a Scam?
Hundreds of players have raised serious concerns about 1xBet Casino, reporting delayed withdrawals, unresponsive customer service, and dubious operational practices. Reviews from platforms such as Trustpilot, Casino Guru, and AskGamblers paint a troubling picture of an online casino that appears to evade payouts and frustrate customers with ineffective support and obscure terms.
Delayed Withdrawals and Missing Funds
One of the most alarming issues reported by 1xBet users is the delayed or missing payouts. Players claim that after winning and attempting to withdraw their funds, the process either drags on for months or never gets completed at all.
A frustrated player on AskGamblers shared:
“I have been waiting for my withdrawal of ج.م.19,900 for weeks now. The status shows ‘completed,’ but the money is nowhere to be found!”
Another high-stakes player on Casino Guru detailed their ordeal:
“I had RM600,000 in my balance. They approved my withdrawal but never sent me the money. Every time I ask, they just stall with excuses.”
Unhelpful and Unresponsive Customer Support
When players attempt to seek assistance regarding their missing funds, they are met with frustrating interactions with 1xBet’s customer service team. Many complain about being ignored or receiving copy-pasted responses that do not address their issues.
One player on Sitejabber criticized the casino’s support team, stating:
“Their live chat and phone support are supposed to be the fastest, but they are useless. I get automated responses and no actual help.”
Another reviewer on Trustpilot added:
“I contacted support multiple times about my missing withdrawal. First, they asked for verification documents, then claimed they never received them. It’s a loop with no resolution.” (Trustpilot)
Misleading Promotions and Bonus Scams
1xBet has also come under fire for deceptive bonus offers that lure players in with enticing promises but ultimately make it nearly impossible to withdraw winnings.
One player on TheSpike wrote:
“They gave me a bonus that required an impossible wagering amount. When I finally met the conditions, they voided my winnings, claiming I violated terms I wasn’t even aware of.”
Key Issues Highlighted by Players:
- Withdrawal delays – Players report waiting months or never receiving their winnings.
- Unresponsive customer service – Support agents provide scripted responses and avoid real assistance.
- Bonus scams – Players claim misleading terms prevent them from cashing out.
- Trust concerns – Multiple reports suggest an unethical pattern of stalling payments and voiding winnings.
Final Verdict: Is 1xBet a Casino to Avoid?
With an overwhelming number of negative reviews, 1xBet Casino appears to operate with questionable practices that put players at serious risk. The reports of withheld payouts, misleading bonuses, and poor customer support should be a red flag for anyone considering playing on this platform.