Last updated on February 19, 2025
Hundreds of players have voiced serious complaints about Royal Ace Casino, citing delayed or denied withdrawals, poor customer service, and questionable verification practices. The casino, which operates without strong regulatory oversight, has been accused of using stalling tactics to avoid paying players their winnings.
Players Report Long Delays in Receiving Winnings
One of the most alarming issues at Royal Ace Casino is its failure to process withdrawals in a timely manner. Numerous users have reported waiting weeks or even months for their winnings, often receiving vague or contradictory responses from support.
A frustrated player shared their experience:
“I had a withdrawal approved on March 8th in the amount of $2,500… the payment still hasn’t been sent.” (Trustpilot)
Another user echoed this concern:
“I submitted a request for a withdrawal for my winnings of $1,000 on 12/09/24… it’s now the 10th day and it says it’s still processing.”
These excessive delays have led many to suspect that the casino intentionally withholds funds, hoping players will continue gambling instead of cashing out.
Customer Support: Unhelpful and Unresponsive
Many players who attempt to resolve their withdrawal issues report receiving scripted responses or being outright ignored by customer service representatives.
A player on AskGamblers complained:
“On top of not getting any answers out of anyone at first to getting multiple different explanations and excuses since then, the payment still hasn’t been sent.”
This pattern of deflection leaves players feeling powerless and frustrated, with no clear resolution in sight.
Questionable Verification Requests
Royal Ace Casino has also been accused of imposing unnecessary and invasive verification procedures, which further delay payments.
One user reported an especially concerning demand:
“Now, I was just told that they want me to send in my bank statements so they can verify that my deposits into the casino actually cleared my bank account. Why? Makes no sense.”
This type of request is unusual, as most online casinos require only standard identity verification.
Key Complaints Against Royal Ace Casino
- Delayed or denied withdrawals – Players report waiting months for their payouts.
- Unresponsive customer service – Support often provides no real solutions.
- Unfair verification practices – Players are asked for excessive documents.
- No strong regulation – Operating offshore, leaving players with no legal recourse.
Final Verdict: Proceed with Caution
Given the overwhelming number of complaints, players should think twice before depositing money into Royal Ace Casino. The casino’s pattern of delayed payments, unhelpful support, and excessive verification requirements raises serious concerns about its legitimacy.