Last updated on February 19, 2025
Mounting Complaints Against Planet 7 Casino
Planet 7 Casino has drawn significant criticism from players, with numerous reports of delayed or unpaid winnings, unresponsive customer service, and questionable financial practices. Across various review platforms and gambling forums, users have shared their frustrations, warning others to stay away from the site.
Withdrawals Delayed or Denied: A Pattern of Stalling
One of the most common complaints is the casino’s reluctance to process withdrawals. Many players report waiting months for payments, only to face endless excuses or outright denial of their winnings.
- “I have several winnings I haven’t been paid for and yet customer service does not respond. I have 9 withdrawals that need attention and am verified.”
- “Planet 7 and sister casinos have a terrible reputation for extremely slow payments and poor customer support.”
This issue is widespread, with multiple reports across review sites and forums indicating that stalled payouts are a recurring problem.
Unhelpful and Unresponsive Customer Support
When players attempt to contact customer support for assistance, they often receive little to no help. Users have reported automated responses, vague replies, or complete silence.
- “Support was very friendly and checked out my account and then let me know that I may not be able to cash out because of having multiple free chips and my last deposit was over a year ago.”
- “I’ve been waiting over two months for my jackpot winnings. Customer support keeps giving me the runaround and nothing gets resolved.”
This lack of proper support leaves many players feeling scammed and without recourse.
Questionable Business Practices and Trust Issues
Beyond delayed payments and poor customer support, some players have reported even more alarming experiences, such as receiving fraudulent checks. These issues have caused financial distress and further tarnished the casino’s reputation.
- “I received a check from Planet 7 that my bank flagged as fraudulent. They closed my account because of it, and now I have to fight to clear my name.”
This raises serious concerns about Planet 7’s legitimacy and reliability as an online casino.
Key Issues at Planet 7 Casino
- Delayed or denied withdrawals – Players report waiting months or never receiving their winnings.
- Poor customer service – Support is unhelpful, slow, or non-responsive.
- Misleading bonus terms – Players face hidden conditions that void winnings.
- Trust concerns – Some users report receiving fraudulent checks.
Final Verdict: Is Planet 7 Casino a Scam?
Based on extensive player complaints, Planet 7 Casino exhibits clear warning signs of an untrustworthy gambling site. The combination of delayed payouts, poor support, and questionable business practices makes it a high-risk choice for players. If you’re considering playing at Planet 7, it’s best to think twice and choose a more reputable, regulated online casino.