Last updated on February 19, 2025
Hundreds of players have voiced serious concerns about Palace of Chance Casino, an offshore online gambling site accused of refusing to pay winnings, misleading customers with unfair bonus terms, and offering unresponsive customer support. Numerous complaints across review platforms and gambling forums point to a troubling pattern of delays, ignored withdrawal requests, and a lack of accountability.
Players Left Waiting: Withheld Winnings and Stalling Tactics
One of the most glaring issues reported by players is the casino’s refusal to process legitimate withdrawal requests. Users claim they are forced to endure weeks or months of delays, with little to no communication from the casino.
“I withdrew $1,500, and after getting ‘approved’ they kept making excuses. It’s been three months, and I still haven’t seen a dime.”
“They make you go in circles—first, they ask for ID, then they say it’s unreadable, then they want a new payment method. It’s all a scam to make you give up.” (Trustpilot)
Some users report that withdrawals are only processed after extensive complaints or threats of legal action, while others claim their accounts are suddenly locked, preventing further action.
Unhelpful Customer Service: A Black Hole of Support
When frustrated players reach out for help, they often encounter scripted responses, endless delays, or complete silence.
“Support just copy-pastes the same generic message. Nobody actually helps you.” (Reddit)
“They told me my payout would be processed in ‘3-5 business days’—that was two months ago. Now they won’t respond.”
Many customers also report that chat representatives abruptly end conversations when asked about missing payments.
Misleading Bonus Terms: The Trap That Voids Winnings
Palace of Chance Casino lures in new players with enticing bonus offers but allegedly hides predatory terms in the fine print, making it nearly impossible to cash out winnings.
- Players unknowingly accept bonuses that impose unrealistic wagering requirements, effectively trapping their funds.
- Some users report that even after meeting the terms, the casino refuses to honor withdrawals, citing vague or shifting rules.
- Certain bonuses come with hidden restrictions that disqualify players from cashing out their real-money balance.
“I won $2,400, but they said I broke a ‘bonus rule’—even though I never even claimed one!”
Key Complaints Against Palace of Chance Casino
- Delayed or denied payouts – Players report waiting months or never receiving winnings.
- Unresponsive customer service – Many claim that support ignores or deflects complaints.
- Misleading bonus terms – Users unknowingly agree to conditions that make cashing out nearly impossible.
- Offshore and unregulated – No licensing body holds the casino accountable.
Final Verdict: Avoid Palace of Chance Casino at All Costs
With so many unresolved complaints, Palace of Chance Casino presents a high risk to players. The lack of proper licensing, coupled with reports of withheld payouts and unhelpful support, suggests this platform operates in bad faith.
If you’re considering online gambling, it’s safer to choose a regulated casino with a proven track record. Many players have learned the hard way—don’t let Palace of Chance be your mistake.