Last updated on February 19, 2025
Numerous players have raised serious concerns about Lucky Red Casino, citing significant delays in receiving winnings, unresponsive customer support, and questionable management practices. These issues have led to the casino being blacklisted by several reputable review platforms.
Delayed and Denied Withdrawals
A prevalent complaint among players is the prolonged delay or outright denial of withdrawal requests. Many users report waiting weeks or even months to receive their funds, with some never receiving their winnings at all.
One player shared their frustration:
“Each time a different person emails me at 4am in the morning saying they need some other type of info or info wasn’t clear— so I send again – only to wait 48 hours again to hear from someone.”
Another user recounted a similar experience:
“I deposited $40 with Lucky Red Casino last year and when I did the withdrawal process I had to take pictures of my ID, my front and back of my debit card that I used to deposit the money, and a couple other things. But they kept saying the information I was sending them was not clear through fax so I had to keep sending it until they got it right.”
Unresponsive and Ineffective Customer Support
Players have also criticized the casino’s customer support for being unhelpful and unresponsive. Attempts to resolve issues often result in generic responses or no resolution at all.
A Reddit user warned:
“DON’T DO IT! I’M STILL TRYING TO GET MY $100 BACK FROM THEM. IT’S SO EASY TO MAKE A DEPOSIT…BUT THEY WANT DAMN NEAR DNA TO GET YOUR WINNINGS OFF!!!!!!”
Blacklisted Status and Management Concerns
The casino’s reputation has further deteriorated due to its association with questionable management practices. In 2016, the Club World group, which includes Lucky Red Casino, underwent a management change that led to its blacklisting by several industry watchdogs. The new management’s association with rogue operations has raised red flags within the gambling community.
Key Issues Highlighted by Players:
- Delayed or denied payouts
- Unresponsive customer support
- Questionable management practices
- Blacklisted status by reputable platforms
Final Verdict: Proceed with Caution
Given the numerous reports of delayed payments, unresponsive customer service, and management concerns, players are strongly advised to exercise caution when considering Lucky Red Casino. The blacklisting by reputable review platforms further underscores the potential risks associated with this casino.