Last updated on February 19, 2025
Golden Lady Casino has gained a negative reputation among online gamblers due to numerous complaints of unpaid winnings, delayed withdrawals, and unresponsive customer support. Many players report being stalled for months when trying to cash out, raising concerns about the casino’s legitimacy and fairness.
Withdrawal Issues: Players Left Waiting for Months
One of the most alarming complaints about Golden Lady Casino is the excessive delay in processing withdrawals. Numerous players have shared their frustrations online, with some waiting several months without receiving their winnings.
- A Casinomeister forum user wrote:
“My withdrawal was approved on November 13, 2021. It’s now been 4 months, and I still haven’t received my payout. Customer support keeps giving me excuses and false promises.” - Another player on AskGamblers reported:
“I’ve been waiting since mid-September 2023 for my $1,500. They just keep telling me ‘next week.’ Haven’t seen a cent.”
These reports suggest a pattern of stalling tactics to avoid paying out legitimate winnings.
Poor Customer Support: Lack of Transparency and Communication
Golden Lady Casino’s customer service has also been widely criticized for providing misleading information or ignoring player complaints altogether.
- A Trustpilot reviewer stated:
“Support is useless. They just keep saying, ‘We are checking with the finance department,’ but nothing ever happens.” (Trustpilot) - Another player on LCB mentioned:
“They don’t respond to emails, and live chat agents just copy-paste the same responses. No real answers, just delays.”
Hidden Bonus Terms and Account Restrictions
Several players have also reported unfair bonus terms and sudden account restrictions when attempting to withdraw winnings.
- A complaint on Chipy reads:
“I met all the wagering requirements, yet they voided my winnings, claiming I broke some rule they never mentioned before.” - Another user on Casino Freak stated:
“They make it impossible to cash out bonus winnings. The rules keep changing, and they find ways to invalidate your payout.”
Summary of Key Complaints
- Delayed or denied withdrawals – Players report waiting months or never receiving their winnings.
- Unhelpful customer support – Responses are vague, repetitive, or non-existent.
- Unclear bonus terms – Players find themselves unable to withdraw due to hidden conditions.
- Possible scam tactics – Repeated patterns suggest intentional stalling to avoid payouts.
Final Verdict: Avoid Golden Lady Casino
With numerous reports of delayed payments, poor customer service, and misleading bonus terms, Golden Lady Casino shows multiple warning signs of an unreliable gambling site. Players are strongly advised to avoid this casino and choose a more reputable, licensed alternative.